Return and Exchange Policy

Effective November 11, 2024

1. Return Policy

At BoxTopix, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, you may return it for a refund or exchange under the following conditions:

  • Eligibility for Returns: Items can be returned within 30 days of receipt. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.
  • Non-Returnable Items: Some items are non-returnable, including but not limited to: gift cards, final sale items, and custom-made products.
  • Return Process: To initiate a return, please contact our customer service team at [email address] to receive a Return Authorization (RA) number. Once you have the RA number, ship the item back to us using the provided return label.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

2. Exchange Policy

We offer exchanges on items of the same style in a different size or color. To exchange an item, please follow these steps:

  • Exchange Eligibility: Exchanges can be requested within 30 days of receipt. The item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.
  • Exchange Process: Contact our customer service team at [email address] to request an exchange and receive an Exchange Authorization (EA) number. Ship the item back to us using the provided return label.
  • Exchange Shipping Costs: If you are exchanging for a different size or color, you are responsible for the shipping costs associated with the exchange.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment. Please allow 5-7 business days for the refund to appear in your account.

4. Defective or Wrong Items

If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide instructions for returning the item and will cover all associated shipping costs. You will have the option to receive a replacement or a full refund.

5. Contact Us

For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at:

Adress: 3889 Sheila, Lane, RenoNevada, United States

Phone: 775-378-6827